FAQs

What is the "sex trade"?

Rethreaded defines the "sex trade" as human trafficking, prostitution, strip clubs, pornography and other forms of sexual exploitation.

What is your return & exchange policy?

Return Policy: We will gladly accept returns for up to 30 days after purchase if your product is defective, or if you are unsatisfied. However, we will only accept items that have not been used, worn, or washed. Please return your product to the address below, with a copy of the original invoice and a reason for your return.
Return Address: Rethreaded, Inc. 820 Barnett Street Jacksonville, FL 32209

Exchange Policy: If your order was incorrectly fulfilled or flawed in any way, please contact us at lauren@rethreaded.com and let us know. Exchanges will be accepted up to 90 days of purchase. Once your item is received & processed, we will ship your new item. Please return your product with the original invoice and the reason for your exchange to the address below. If your product is satisfactory, but you desire to exchange for a different item, you will need to specify what you would like instead and include $6 shipping and handling. Please check the products page to see if the item you wish to exchange for is in stock. Also, please make sure your shipping address is clearly indicated.

 How can I be more involved with Rethreaded?

SHARE our mission: Help us spread the word! Our advocate's voices are vital for the growth of our business.  Be sure to tag us on social media when you rock your Rethreaded products along with the #shoprethreaded hashtag.

SHOP our products: Shop with purpose for every season by purchasing a product that carries the story of the empowered woman that made it.

VOLUNTEER your time: We have Volunteer Tuesdays every Tuesday from 1:00-5:00pm at the Rethreaded Store located at 820 Barnett Street Jacksonville, FL 32209. We also have events, home parties, and more that we need your help to run. To sign up for an upcoming volunteer opportunity head over to our click here or contact haley@rethreaded.com.

 When can I come in to shop & where are you located?

The Rethreaded Freedom Market is open for shoppers, Monday thru Friday 9:00am -5:00pm located at 820 Barnett Street, Jacksonville FL 32209.